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FAQ's

 

How are Voyage et Cie candles made?

Our organic and sustainable soy wax candles are hand poured in California, and contain the finest fragrance oils. For your peace of mind, we only use non toxic 100% cotton wicks. Due to weather conditions, sometimes a slight slippage from the glass occurs.  It is not damaged and will disappear after a while of burning.

How do I care for my candle?

The first time you burn your Voyage et Cie candle, allow it to burn for at least two hours, until the whole top is liquid with wax. This will help your candle burn more evenly the next time.

Trim the Wick:  Before lighting your Voyage et Cie candle, trim the wick to 1/4-inch length. By shortening the wick you allow it to burn more slowly and also avoid unsightly black smoke marks around the edge of the glass.

Realign the Wick:  After blowing out your candle, re-center and straighten the wick.

I have a multiple wick candle and I want it to last. Can I burn one wick at a time?

No, all wicks must burn simultaneously to have an even burn. 

WHY DOES MY CANDLE HAVE BUBBLES IN IT?

When the wax dries, depending on the temperature of the room it will pull away from the glass and create these "bubbles". However, once the candle is lit they will go away once the glass heats up again.

I THINK MY CANDLE WAS DAMAGED DURING SHIPPING?

Oh no! On the rare occasion that our shipments are placed upside down our larger candles can "slip" out leaving a waxy residue on the sides of the candle. If this happens, please contact our team and follow the 4 steps listed out below of our return policy.

RETURNS:

Please follow the 4 steps outlined below to return your goods purchased on voyageetcie.com or from our lovely sales team:

step 1.

Please email our customer services team at info@voyagecandles.com. You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return. You also need to indicate whether you would like a refund, replacement or exchange. Our customer service team will send you a label for return.

step 2.

Once you have received your return label, please remember that in order for the return to be processed you must ensure that a note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them. Any goods sent back without secure wrapping and are damaged during the return shipment cannot be refunded. So please send your goods wrapped with care.

step 3.

Please return your package and retaining your recorded delivery receipt as proof of postage. Please notify our customer service team once package has been sent.

step 4.

All returned goods will be examined upon receipt - as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

Your payment for the goods will be refunded by Voyage et Cie as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded.

How long do the candles burn?

Votives: May burn up to 15 hours.
Travel Tins: May burn up to 50 hours.
Vibe: May burn up to 80 hours.
Classic High Ball: May burn up to 80 hours.
9" French Cut Wide Vase: May burn up to 700 Hours.
6" French Cut Tapered Vase: May burn up to 140 Hours.
10" French Cut Tapered Vase: May burn up to 300 Hours.
12" French Cut Tapered Vase: May burn up to 500 Hours.
14" French Cut Tapered Vase: May burn up to 700 Hours.
16" French Cut Tapered Vase: May burn up to 900 Hours.

Safety:

Never leave a lit candle unattended. This could be a fire risk. Always place your candle on a level, heat resistant, nonflammable surface away from fabric or drapes. Choose an area free from drafts to avoid uneven burning. Do not place your candle on a marble or glass surface. If the bottom of the hot candle glass comes in contact with a cold material, the glass may crack.